Last updated: April 2026

Privacy Policy

This privacy policy explains the processing of personal data in accordance with EU Regulation 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection (LOPDGDD).

This page is a courtesy translation. The Spanish version is the authoritative reference.

1. Data controller

Entity: Neutralia Operador Global, SLU (Olivet Telecom brand)
Tax ID: ESB67425884
Address: Carrer Era Esquerra, 18 · 08242 Manresa (Barcelona), Spain
Contact: ac@olivet.com · +34 900 525 623

2. Purposes of processing

Respond to enquiries and information requests submitted via the contact form.
Manage contracting, provisioning, and billing of the electronic communications services.
Comply with legal obligations applicable to the telecommunications sector (traffic data retention, number portability, lawful interception, etc.).
Send commercial communications about our services, subject to prior consent or an existing contractual relationship for analogous products.
Prevent fraud, protect the network, and ensure proper service delivery.

3. Legal basis

Contract performance — for service provision and billing.
Consent — for commercial communications and enquiry handling.
Legal obligation — for sectoral compliance (Law 11/2022, Law 25/2007, etc.).
Legitimate interest — for fraud prevention and network security.

4. Data retention

Data is retained while the contractual relationship is active and, after its termination, for the periods legally established to address potential liabilities and applicable sector obligations.

5. Recipients

Data is not disclosed to third parties except as required by law. Data processors (hosting, messaging, billing, wholesale network operators) may access the data under Article 28 GDPR contracts. No international transfers outside the EEA are performed without appropriate safeguards.

6. Your rights

You may exercise the following rights at any time:

Access to your personal data.
Rectification of inaccurate or incomplete data.
Erasure when data is no longer necessary.
Objection to processing.
Restriction of processing.
Portability of your data.
Withdrawal of consent at any time, without affecting the lawfulness of prior processing.

To exercise these rights, send a request to ac@olivet.com with the subject «Data Protection», attaching a copy of your ID. You may also lodge a complaint with the Spanish Data Protection Agency (AEPD).

7. Security measures

We have implemented appropriate technical and organisational measures to ensure personal data security and to prevent its alteration, loss, or unauthorised processing or access, taking into account the state of the art, the nature of the data, and the risks involved.